Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of V-Eco Home products, you agree to be bound by these terms & conditions.
By placing an order at V-Eco Home, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at V-Eco Home for the sale and supply of any products.
None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.
All personal information you provide us with or that we obtain will be handled V-Eco Home in confidence to protect your personal information. The personal information you provide will be used to ensure deliveries to you, and to provide offers and information on our products.
The information you provide is only available to V-Eco Home and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request V-Eco Home delete or correct the information held about you. By accepting the V-Eco Home conditions, you agree to the above.
Events outside V-Eco Home's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that V-Eco Home is released from obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.
All products remain V-Eco Home property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase.
You confirm that all details you provide to V-Eco Home, for the purpose of ordering and purchasing goods are true, accurate and current and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
All transfers conducted through V-Eco Home are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
V-Eco Home reserve the right to end our agreement with you if you fail to make payment to us when due, you breach any of our terms and conditions, or if we suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with us.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
When placing an order you agree that all information given is accurate and complete. All orders are subject to acceptance and product availability. If V-Eco Home does not have enough stock to deliver the goods you require we will notify you to offer alternatives or the expected delay in delivery.
Your order will be checked before it is despatched to ensure it reaches you in perfect condition
Your order will be despatched after your payment has cleared and will be sent to your billing address. V-Eco Home aims to despatch your order within 5 working days, although at busy times it can take up to 30 days.
Your Right To Cancel
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have 14 days from your receipt of your order to cancel. Please use the Cancellation Form to inform V-Eco Home of your decision. You can also email V-Eco Home at [email protected] but completion of the Cancellation Form is the best way of ensuring all relevant details are included.
Your order must be returned, unused and in its original packaging, to V-Eco Home within 14 days of notifying us. Once we receive your return we will refund you the cost of the product purchased plus basic delivery charge within 30 days.
Faulty Or Damaged Goods On Arrival
Your order will have been checked and securely packaged prior to despatch to you.
Where an item is damaged or faulty on delivery please use the Faulty/Damaged Goods Returns Form to arrange the return of the item to V-Eco Home unaltered and in its original packing. You can also email V-Eco Home at [email protected] but completion of the Faulty/Damaged Goods Returns Form is the best way of ensuring all relevant details are included.
On receipt of your damaged/faulty goods V-Eco Home will offer you either:
a). a refund for the cost of your order plus basic delivery charge OR
b). an exchange of the item for another of the same value (before postage costs were applied). V-Eco Home will pay a basic delivery charge to cover the cost of postage for your exchange.
V-Eco Home reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, V-Eco Home has the right to cancel the order and refund any amount paid in the best way. V-Eco Home shall also notify the customer of equivalent replacement products if available.
The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.
We do not accept liability for any errors and/or omissions contained in our website.
If an error is discovered in the price of goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
We cannot be held responsible for any differences in colour between the image on our site and the actual product.
We take every measure to ensure any data we collect is held securely and internet fraud is prevented. However, we cannot be held liable in the extremely unlikely event of a breach in our system.
V-Eco Home, Aigburth, Liverpool, UK